TEST FLIGHT · CANCELLATION & REFUNDS v0.1
Payment should not trap a bad-fit engagement.
The initial policy is designed around a small prepaid technical pilot and may evolve as real engagement data improves the service.
If we cannot safely perform the agreed scope, we should not keep the fee.
Before payment. Either party may stop during fit/scope review with no charge.
After payment, before substantive testing begins. If Euphoric Doom determines the agreed work cannot be performed safely or as scoped, the pilot fee should be refunded.
Client cancellation before substantive testing. A refund request will be reviewed against work already performed and any non-recoverable transaction costs.
Technical work is not contingent on finding a defect.
The Test Flight purchases a bounded assessment, not a guaranteed bug. If the agreed conditions are tested and no meaningful defect is reproduced, that outcome does not by itself create a refund entitlement.
Client-specific written terms agreed before payment take precedence over this general website policy where applicable. This initial policy should be reviewed before live checkout activation.